Free shipping to 24 countries
Shipping is free on every order to the countries we sell in: United States, Canada, United Kingdom, Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Monaco, Netherlands, Norway, Sweden, Switzerland, United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Australia, New Zealand and Japan. We only sell and ship to these countries.

Processing time
Orders ship within 2–5 business days after payment. We email your tracking number when your rug ships.

Delivery
Delivery times depend on your location and the carrier and are estimates, not guarantees.

Duties and taxes
Orders shipped outside the United States may be subject to import duties and taxes, shown at checkout where available or charged by the carrier on delivery.

Damaged or wrong item
Check your rug when it arrives. If it is damaged, defective, or not what you ordered, email Support@TheRugDiary.com within 48 hours with photos. We will replace or refund it and pay the return shipping.